Terms & Conditions Contract



This Terms & Conditions Contract is between an employer/client, herein after to be called the ‘Client’ and Neat Services Limited. A Client is defined as a person(s) who approaches Neat Services Limited either via verbal or written instruction and requests Neat Services Limited to introduce the Client to a Nanny, Maternity Nurse, Mother’s Help (or any other childcare professional requested), herein after to be called the ‘Candidate,’ for the purpose of employment.

If you do not choose to hire one of our nannies there will be no fee payable.

By registering with Neat Services Limited either verbally or through written instruction the Client accepts and wholly understands Neat Services Limited’s Terms & Conditions of Business. Any and all business undertaken by Neat Services Limited is transacted subject to the conditions herein set out, each of which shall be incorporated and implied by any agreement with Neat Services Limited.

Services

Neat Services Limited will introduce a Candidate to carry out work for the Client of such nature as notified by the Client. Upon placing this request, the Client will specify its exact requirements by providing the full details of the work for which the Candidate is needed to carry out.

The Client shall notify Neat Services Limited immediately should it choose to engage a Candidate introduced or supplied by Neat Services Limited. As a result of such engagement, the Client agrees to pay a placement fee in accordance with Neat Services Limited’s Fee Structure.

The introduction of a Candidate to a Client by Neat Services Limited, directly or indirectly, is confidential and such introductions are made individually. If the Client or a member of the Client’s staff o any acquaintance or associate of the Client, passes on an introduction to any other person or persons within six months of the Candidate’s introduction to the Client by Neat Services Limited, resulting in the engagement of the Candidate, the Client shall be liable for payment of the full fee in accordance with the Neat Services Limited’s Fee Structure for permanent placements.

Neat Services Limited endeavors to ensure, but does not guarantee, the suitability of any candidate introduced by Neat Services Limited to the Client. Suitability includes, but is not limited to, a Candidate’s character, honesty, reliability or professional capacity. Neat Services Limited accepts no liability for any loss, damage, expense or compensation suffered or incurred of any nature by the Client, arising directly or indirectly from an act or omission by any Candidate introduced to the Client by Neat Services Limited.

Fee Structure

The Client holds full responsibility for informing Neat Services Limited immediately upon enlisting the Candidate’s services whether the Client intends to engage a Candidate on a permanent or temporary basis. Unless specifically stated by the Client, a request for a permanent Candidate will be assumed by Neat Services Limited, and the applicable fee will be charged to the Client.

1. Should the Client choose to engage a Live-In Candidate for permanent employment within the UK, Neat Services Limited charges a standard fee equal to 5 weeks of the Candidate’s net salary

2. Should the Client choose to engage a Live-Out Candidate for permanent employment within the UK, Neat Services Limited charges a standard fee equal to 4 weeks of the Candidate’s net salary

3. Should the Client choose to engage a Candidate for employment abroad, Neat Services Limited charges a standard fee of 17.5% of the Candidate’s annual net salary.

4. Should the Client wish to engage a Candidate for temporary employment a fee of £30/day will be charged. (The minimum fee payable to Neat Services Limited for a temporary placement is £300-350)

The Client is responsible for paying the temporary Candidate separately. Should any temporary employment of a Candidate introduced (directly or indirectly) by Neat Services Limited be extended or made permanent within 3 years of Neat Services Limited’s introduction of the Candidate to the Client, the Client is required to pay the difference between the original ‘temporary candidate’ fee charged and the actual fee that is due on the new time period of employment.

Neat Services Limited will issue an invoice after the Client has accepted a Candidate – verbally or through written instruction – for employment. Fees for temporary placements are payable by the Client within 10 days of the invoice being issued. Fees for permanent placements are payable by the Client within 14 days of the invoice being issued. For all fees not settled in accordance with Neat Services Limited’s Terms & Conditions of Business are subject to an additional 8% surcharge on each re-invoice which may occur every 7 days.

Parent Registration Form Nanny Registration Form

Our Full Refund Scheme

If a Candidate engaged in permanent employment by the Client does not remain in the Client’s employment for at least four weeks or has their employment terminated by the Client within four weeks of commencement, Neat Services Limited will provide a refund of placement fee excluding a £300 administrative fee, if all the following conditions are met:-

a) The Client notifies Neat Services Limited within 2 business days of the Candidate’s termination.

b) The Client paid Neat Services Limited’s placement fee in full within 14 days of the invoice date.

c) The Client has not changed the Candidate’s location of employment, the hours originally agreed by the Candidate and Client or the original job description and has provided the Candidate with an employment contract.

d) The Client did not terminate the Candidate’s employment or the Candidate did not resign due to unreasonable demands placed upon the Candidate by the Client or for reasons stated above in ‘c’.

e) The Client still intends to employ some kind of child care.

f) The Client has allowed Neat Services Limited 4 weeks to recruit a suitable replacement Candidate to be engaged by the Client, commencing from the date the Client notified Neat Services Limited of the original Candidate’s resignation or termination.

If the Client has not met the above conditions ((a) to (f)) Neat Services Limited, the Client is responsible for full payment of the initial placement’s invoice. Should the Client find the Candidate unsuitable and still retains the Candidate under their employment, Neat Services Limited will offer no refund to the Client.

Parent Registration Form Nanny Registration Form

Employment Contract & Client Responsibility

Should the Client wish to interview and/or employ a Candidate outside of London, the Client is responsible for paying all travel expenses incurred by the Candidate for the return travel.

Neat Services Limited holds no responsibility for the Client and Candidate’s employment contract and such matters are to be arranged between Client and Candidate. Neat Services Limited may offer a template Employment Contract, which the Client may use as a guide or point of reference. Once the contract between Client and Candidate is drawn, the Client is responsible for the submitting a copy to Neat Services Limited. This is in line with The Conduct of Employment Agencies and Employment Business Regulations 2003 (effective April 6, 2004): All agencies will be required to hold a copy of the employment contract between employee and employer. Neat Services Limited is not liable for any losses, personal injury or death resulting from its negligence. The Client assumes full legal responsibility for their employee’s Tax and National Insurance deductions.

Additional to Neat Services Limited taking up references on the Candidate, the Client shall also satisfy himself as to the suitability of any Candidate and shall take up any references provided by the Candidate and/or Neat Services Limited before engaging the Candidate in employment. The Client shall be responsible for obtaining work and other permits for the Candidate where necessary. The Client holds full responsibility for the arrangement of any medical examinations and/or investigations into the medical history of the Candidate and qualifications as may be required by law.